Apple recognizes issues with AirPods Pro, will replace crackle and click – TechCrunch

Are your AirPods Pro earphones making strange noises? You cannot imagine it and you are not the only one.

Just a few months after Apple started shipping AirPods Pro, some users started to notice that one or both of their headphones crackled or crackled. The noises would get worse every time the user moved and sometimes only developed after months of use.

Apple didn’t talk too much about it at first, but would generally replace the crackling headphones if you took the time to contact support. A few folks here at TechCrunch got the rattle on our own AirPods Pro earbuds … only to make it reappear in replacements.

It seems that the problem has become widespread enough for official recognition: today, Apple launched an “AirPods Pro service program” (as first highlighted by Mark Gurman) specifically for swapping crackling heads.

A Newly published support page describes the potential symptoms, both of which suggest that the problem is related to the noise cancellation system:

  • Crackling or static sounds that increase in noisy environments, during exercise, or when talking on the phone
  • Active noise cancellation does not work as expected, such as loss of bass sounds or increased background noise, such as street noise or airplanes

Apple notes that only units manufactured before October 2020 are affected, which suggests that they have fixed the issue in units that are now coming off the line. The support page repeatedly states that defective units will be “replaced” rather than “fixed” – so, for the most part, it looks like the turnaround should be pretty quick.

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